Refund policy

30-Day Return Policy

We want you to be satisfied with your purchase. If there is a problem with your order, you may request a return, refund, or replacement within 30 days of delivery.

Return Conditions

Items must be in original condition and original packaging
Proof of purchase is required
Returns must be authorized before being sent back

How to Request a Return

Please include:

Your order number
The email used at checkout
A brief description of the issue
Photos or a short video, if applicable

We will review your request and send return instructions if your case is approved.

Refund Processing

Once your return or claim is reviewed, we will notify you of the approval status.

Approved refunds will be processed to your original payment method within 3–7 business days. Your bank or card provider may need additional time to post the refund.

Non-Returnable Items

Final sale items
Gift cards
Personalized or custom items
Products damaged through misuse or normal wear

Damaged or Defective Items

If your item arrives damaged, defective, incomplete, or not as described, contact us immediately at hello@squeezebuddies.com . We may offer a replacement, partial refund, or full refund depending on the issue.

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